Health Care Provided by Hospital Staff and its Relation with Quality of Administrative System of Hospital

El Nahas, Amany; Bakr, Manal; Shrief, Nabila

doi:10.21608/menj.2018.121020

Health Care Provided by Hospital Staff and its Relation with Quality of Administrative System of Hospital

Document Type : Original Article

Authors

¹ Nurse specialist, Technical Nursing Institute, Kafr El-Sheikh,

² Assistant professor of Nursing Administration, Faculty of Nursing, Menoufia University, Egypt

³ Lecturer of Nursing Administration, Faculty of Nursing, Menoufia University, Egypt

10.21608/menj.2018.121020

Abstract

Quality of health care is the highest priority for professionals in hospital management. The decisions made and actions taken by hospital managers have a direct effect on patient care within organization throughout processes common to all management like planning, organizing, staffing, directing and controlling. The purpose of the study was to examine the health care provided by hospital staff and its relation with of quality of administrative system. Design: A descriptive correlational research design. Setting: This study was conducted at inpatient and critical care units at Menoufia University Hospitals. Methods: Simple random sample for each category of study participants was selected. Staff nurses (134), physicians (32), administrative employees (199) and patients (75). Two instruments were used. The first instrument was staff questionnaire sheet to assess hospital staff perception regarding to quality of administrative system at Menoufia University hospital. The second instrument was patients structured interview to investigate the patients' perception toward quality of health care provided by hospital staff in Menoufia University hospital. Results: The findings of the study indicated that 50.2% of administrative employees perceived that the quality of administrative systems to be moderate. Nursing staff showed a nearby perception (52.2%). There was a statistical positive correlation between the quality of administrative systems from the perception of nurses, physicians and health care employees and quality of health care provided to patients. Conclusion: Low percent of patients perceived that the health services provided by hospital staff was low, more than two thirds of patients perceived that the health services provided by hospital staff was moderate and less than one-fifth of patients perceived that the health services provided by MUH was high. Recommendations: in-service educational programs based on the management educational needs for novice nursing and medical staff must be developed to improve the quality of administrative tasks. Further researches in Egypt are needed to assess barriers that affect quality of administrative tasks among nurse managers.

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